Frequently Asked Questions
About HCY Silk
Of course! We can provide you a range of silk quality samples fabric with the ready prints, over 30kinds of fabric is free of charge, so you can evaluate our print colors, fabric quality and hem ways. All you need to pay is the shipping cost.
Our free samples include a variety of fabric samples in 45*45cm with different printing ways like one sided digital printing, double sided printing and screen printing, different shapes like twilly style in double layers, and hemming styles to compare.
Each different fabric sample would be like 45*45cm size, like A4 size as free samples.
Of course! We accept custom sample, and you can send us your artwork and we’ll check carefully for all the details, make sure you will get the perfect results.
Yes. You can check the video of producing whole proceed on our website, and all of fabric and inks certificated by SGS, oeko-tex Standard 100 and other Certification, and of course you could make your own tests.
Normally, we use DHL, FEDEX, UPS, etc, as we have super great discounts, it is to door service. We can also send you via sea freight and air freight to save costs.
Shipping costs and taxes will depend on the area and weight.
Place the Order
To place an order, please provide us with the specific details (fabric and size) of your desired item, and then send us your artwork. We will quote you with a price and provide our professional advice. Once payment has been received, we will begin production of your order.
More details please feel free to contact us.
Of course. Rest assured that all of your personal information is secure.
Yes, of course. You can order any design you want. And quantity can be 1pcs per design, we will full support your business.
Samples: Normally about 7- 10 days before shipping.
Machine hemming: It will be about 15- 20 days before shipping
Hand Hemming & Fringes: It will be about 20- 22 days before shipping.
Given the urgency of your required delivery timeline, we can provide priority processing at no additional cost.
A sentence or two introducing your brand, what you sell, and what makes your brand compelling to customers.
Format: PDF,PSD, JPEG,AI or TIFF... Any form is available to go.
Colour mode: RGB or CMYK are both available.
Resolution: 150-300 dpi. Any file over 200MB may struggle to upload, but it will be good for printing. Alternatives such as Google Drive or Wetransfer can be used to send the file. If you require further assistance, please do not hesitate to contact us.
It would be nice to send us the exact Pantone colors to match with your artworks.
Or you can send us the match prints in paper or fabric. We are open to accept any way to catch your ideal colors.
Screen printing: Printing is only available for single side.
Digital printing: Single side and double side printing all available. But 12mm fabric can only do single side printing.
20 pieces per design to less the wastage of fabric. But we would like to give clients the flexibility to print whatever quantity they need.
We only use the highest quality silk fabric of 6A grade to guarantee the colour and texture. Free sample with over 30 kinds of fabric with prints can be sent for quality review.
For samples, 7- 10 days.
For 100-1000pcs, 20-25days.
For 2000-3000pcs, 30days.
For 5000-10000pcs, 40days.
And for any urgent delivery requests, we will offer the best service to fast all the schedules without any extra cost.
At checkout, we will provide you with applicable shipping rates and options.
Please be aware that any incorrect or invalid addresses may not be accepted for delivery.
If you prefer a more matte fabric, we recommend our crepe de chine or silk twill. We say to opt for twill if you like a more textural or prominent weave.
If you prefer something that has more of a sheen, we recommend our crepe back satin.
If your artworks feature borders, we advise to opt for a CDC or twill. The straight warp and weft properties of these fabrics allow us to manufacture perfectly straight scarves.
With bordered artworks, the border is essentially acting as a ruler. So, any deviation in the cloth means that it will be very visible once cut and hemmed.
If you are perhaps after something softer, our cashmere modal works well for larger scarves.
If there are any issues with your order or the goods, please contact us directly. We will take responsibility and work together to find a solution, such as a refund or a replacement.
Craft
Shrinkage of fabrics is unavoidable, so it is essential to account for it. Depending on the fabric, it can shrink up to 10%, and even up to 20% in the case of stretch fabrics.
Digital print and screen print.
Digital single side and double side all available.
Hand rolled, machine hem, zig-zag, machine straight hem, fringe, machine imitated hand roll, tassel, and seamless double layer.
We have more than 15 years of experience with professional workers who can deal with various orders. If you have a special request, please let us know.
Yes!
We can provide free labels like 100% silk, 50% silk, and an OPP bag for each scarf.
We also accept custom labels and packages. Please contact us to learn more details.
1. Feel the fabric to determine if it is smooth and soft.
2. Look closely at the fabric to check for a distinct sheen.
3. Burn a single thread of the fabric to identify a slightly sweet smell and white ash.
4. Check the edges of the fabric for raw edges and a frayed look.
5. Examine the fabric under a magnifying glass to determine a slightly bumpy surface.
Payment
1.Sample: Fully payment for sample cost.
2.Mass order: We prefer to 30% deposist and balance based on the final great quantity. We are main to all the clients pay for the great products.
We don’t like to charge them in production, but in some very emergency cases, it is necessary for shipment. If you place your order 21 days or less prior to your event date, a rush shipping charge may be applied to your order. Rush shipping charges vary depending on your location and the amount of time prior to your event.
Yes. Shipping fees vary based on the order weight, and we will offer a variety of express services, like UPS, DHL, FedEx, etc. Door-to-door service to meet your requests for costs and time.
Return Policy
If your order has a problem, or the goods have any questions, please contact us directly, we will be responsible for it,we can discuss for a solution together, refund or reproduce if necessary.
On receipt, please examine the fabrics carefully before proceeding with any cutting or usage. Direct or indirect claims for any reason whatsoever will not be accepted once the customer, or any party acting upon their instructions, has cut or processed the fabric in any way.
Claims for any alleged defects or shortages must be made in writing within seven days of delivery of the fabric.
We want you to be happy, so please get in touch if you have any concerns about your order. If you get the bad quality products, please let us know within 3 days for more details.
Email can be sent to sales@silkhangzhou.com, or call us directly.
Care-Guide
A pure silk scarf is highly recommended to be dry-cleaned.
When hand washing, do not use hot water. Wash your scarf with warm water below 30 degrees.
Silk releases dirt quickly, so hand washing shouldn't take long. Simply place the fabric in the detergent water, give it a stir, and let it sit for just a few minutes. using professional detergent, no exposure to the sun, and silk ironing only.
We don't recommend you do this, but if you trust your washing machine and usually wash your delicates in it, these are our tips: Choose a gentle 'hand wash' or designated 'silk' cycle and set the temperature as cold as possible – never over 30C. Avoid spot treating or using any stain removers.
It is important to allow for shrinkage. Shrinkage will be about 4%-6% on most fabrics; however, for stretch fabrics, it can be up to 10-20%. Short runs shrink more than longer runs pro rata; however, this is not a precise science. Shrinkage can vary from one batch of fabric to another.
1.It’s better to use a steamer.
2.In case you don’t have a steamer handy, use the iron with the steam function.
3.Check your iron base to be clean. Use low temperature and a piece of pressing cloth at the same time.
4.Iron the scarf on the reverse until the scarf feels dry to the touch.
1. When not in use, it’s better to put your scarf into a breathable fabric or paper bag and hang it up in a cool, dry place.
2. Silk is a protein; this means it can attract moths, so when storing, it’s better to put some natural insect-proof spices into the storage bag with your scarf.
3. Never spray perfume onto your silk scarf.
Identification
We use 100% mulberry silk to make silk scarf. All of our products are made of 100% mulberry silk.
1. The scarf should be inspected for any visible signs of damage, such as tears, stains, or fading.
2. The scarf's fabric should be examined to ensure it is of a high-quality material.
3. The scarf should be compared with similar items to ensure it is an authentic product.
Machine hem is a process that uses a sewing machine to stitch a rolled hem along the edges of a fabric. Hand-rolled hems are made by folding and rolling the fabric edges by hand and stitching them in place.
Ready to Start?
All of our printing services are operated professionally, and we control every part of the process from start to finish. Our professional team oversee everything from pre-treatment and printingthrcugh to finishing, qwality check and despatch, quaranteeing flawless results each and every time.